Rafu Stores

Effective date: October 30, 2025

Privacy Policy

Rafu Stores (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Kenya Data Protection Act, 2019.

Information We Collect

• Personal Information: Name, email address, and any details you provide when registering or making a purchase.
• Usage Data: Device information, app usage statistics, and log data collected automatically.
• Location Data: Used only when necessary for delivery or service improvement, and always with your consent.

How We Use Your Information

• To provide and improve our services.
• To process orders and communicate with users.
• To comply with legal and regulatory obligations in Kenya.

Data Sharing

We do not sell or rent your personal data. Limited data may be shared with trusted third parties (such as delivery or payment partners) strictly for business purposes and under confidentiality agreements.

Data Retention

Your information will be retained only as long as necessary to fulfill the purposes described in this policy or as required by law.

Your Rights

Under the Kenya Data Protection Act, you have the right to access, correct, or request deletion of your personal data. You can contact us at any time to exercise these rights.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: rafuzetu@gmail.com

Terms of Service

By accessing or using the Rafu Stores app (“Service”), you agree to be bound by these Terms of Service.

Use of the Service

• You must be at least 18 years old or have parental consent.
• You agree to provide accurate information and comply with all applicable laws in Kenya.
• We reserve the right to suspend or terminate accounts involved in misuse, fraud, or illegal activity.

Purchases and Payments

All payments are processed securely. Prices are subject to change. Refunds are handled according to our refund or cancellation policy where applicable.

Intellectual Property

All content, trademarks, and materials in Rafu Stores remain the property of Rafu Stores or its licensors.

Limitation of Liability

Rafu Stores shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

Changes to These Terms

We may update these Terms and the Privacy Policy from time to time. The latest version will always be available on this page.